Shipping Policy

TERMS AND CONDITIONS

DOMESTIC (US) ORDERS
Contiguous United States

• All orders dispatched from our Los Angeles warehouse are handled exclusively through UPS Ground.

• Certain products may be fulfilled from our international fulfillment center in South Korea without prior notice, and in such instances, they will be shipped via DHL, regardless of the UPS delivery option selected at checkout.

• Should you need a delivery confirmation signature, kindly specify this in the 'Order Note' section at checkout. This service will incur an additional $6.50 charge.

• Please note that packages without a 'Delivery Confirmation Signature' that become lost, stolen, or damaged might not be eligible for coverage under our shipping insurance policy.

• Items that are returned to us because of rejection or an incorrect address will incur additional fees for return shipping and may also be subject to other service charges imposed by the courier. Please note that the fees for return shipping may exceed the original shipping cost, subject to the specific policies of the courier involved.

• The estimated delivery time may be subject to change, depending on the destination address and the availability of the ordered items at the time of purchase.

• The projected delivery date (days) at checkout indicates the transit time required for UPS to deliver your order once dispatched. It's important to consider that the actual preparation time for individual items within your order may lead to variations in this timeframe.

• For inquiries concerning Expedited Shipping options, we request that you contact us directly subsequent to placing your order. Our team is readily available to address your shipping preferences and will work diligently to accommodate any special requests.

• We are unable to deliver to unattended PO Boxes. Kindly provide a secure location for the package delivery at the designated shipping address.

• Orders addressed to a third-party shipping company are subject to review and may be subject to cancellation at our discretion.

• If a change to your shipping address is necessary, please notify us immediately. Be aware that we are unable to make any modifications to the shipping address once the order has been dispatched.

• Contact us at sales@uglybrosusa.com for any special requests on shipping and delivery dates.

 
Non-contiguous United States, U.S. territories and APO/FPO/DPO addresses.

• Unless specified otherwise, all orders will be shipped using the United States Postal Service

• Delivery times may vary by destination.

• For expedited shipping to Non-contiguous United States and U.S. territories, please reach out to us. Please note that expedited shipping is not an option for APO/FPO/DPO addresses.

• If a change to your shipping address is necessary, please notify us immediately. Be aware that we are unable to make any modifications to the shipping address once the order has been dispatched.

• Items that are returned to us because of rejection or an incorrect address will incur additional fees for return shipping and may also be subject to other service charges imposed by the courier. Please note that the fees for return shipping may exceed the original shipping cost, subject to the specific policies of the courier involved.

INTERNATIONAL ORDERS

• All international orders dispatched from our Los Angeles warehouse are usually processed by an appropriate courier at the time of processing or according to the customer's specific request. Please note that some products might be dispatched via DHL from our international fulfillment center in South Korea, and such arrangements may take place without previous notification.

• IMPORT TAXES AND DUTY: It's crucial to understand that the shipping charge does not encompass any possible taxes and duties that may be levied by customs in the destination country. All international import taxes and duties fall under the exclusive responsibility of the recipient. We strongly advise contacting your local customs office prior to placing an order to understand any potential charges that may apply.

• REJECTION or INCORRECT ADDRESS: Please be advised that any items returned to us due to rejection, particularly rejection due to unexpected import duties or taxes, or an incorrect address, will incur additional return shipping fees and other service charges from the courier.

• Rejection based on import duties: Please be advised that refusing a shipment due to import duties can result in costs that are significantly higher than the original shipping fee and other processing fees. This depends on the courier's policy, and it's important to note that the original shipping charge will also be applied even if you utilized our promotional flat rate shipping at the time of order. You will be responsible for all additional fees associated with the result of rejection and processing return of the shipment.

• We strongly urge customers to be familiar with their country's import regulations before placing an order to avoid unexpected charges and the subsequent rejection of the package.

• If a change to your shipping address is necessary, please notify us immediately. Be aware that we are unable to make any modifications to the shipping address once the order has been dispatched.

By adhering to the placement of an order with us, you, the customer, are expressly acknowledging and accepting the terms and conditions laid out on this page. Accuracy in providing information is imperative, and understanding potential additional costs, such as those related to return shipping or incorrect addresses, is integral to our process. These terms are not merely guidelines but are binding stipulations that govern the shipping and handling of all orders. Non-compliance or misunderstanding may result in delays or extra charges. We encourage customers to read carefully and reach out to us at sales@uglybrosusa.com should any clarification be required. Your compliance ensures an efficient and satisfactory fulfillment process.